If your parcel has been sent abroad and is returned due to “international security failure”, “no one has signed for it”, “address unknown”, “undelivered”, etc., you will be responsible for the costs incurred when the parcel is returned and the shipping costs for resending it.


Returns within China

1. Types of Domestic Parcel Return:

1) Parcels returned from third-party logistics providers: damaged parcels; oversized and overweight parcels; parcels that cannot be exported due to incorrect postal addresses or codes.

2) Parcels returned from failed security checks: parcels returned from the postal office or airport security check.

3) Parcels returned from customs inspection: parcels returned by the customs due to restricted items.


2. Shipping Fee Refund Criteria:

1) Parcels returned from third-party logistics providers: The shipping fee will be refunded in full.

2) For parcels returned from (postal and airport) security checks: The shipping fee will be refunded in full. For parcels returned after passing security checks: the shipping fee and registration fee will not be refunded.

3) For parcels confiscated or destroyed due to failed security checks and customs inspections: the shipping fee will not be refunded, and the loss of goods will not be compensated.


3. Handling of Domestic Returned Parcels:

1) Parcels returned from third-party logistics providers: The third-party logistics provider will contact Mr1Market and arrange for the return. If the logistics provider incurred the cost of returning, then it needs to undertake by yourself.

2) For parcels returned from security checks: The third-party logistics provider will contact Mr1Market to arrange for the return. If the logistics provider incurred the cost of returning, then it needs to undertake by yourself. 

3) For parcels returned from customs inspections: The parcels will be returned to Mr1Market If the logistics provider incurred the cost of returning, then it needs to undertake by yourself. 


4. Commonly Returned Items from Security Checks or Customs Inspections:

1) Hazardous materials and dangerous goods as prescribed by the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), as well as related laws and regulations, government departments, or organizations, including items prohibited, restricted, and embargoed by the laws and regulations of the destination country.

2) The following is the list of items commonly returned from security checks or customs inspections summarized by third-party logistics providers. If your parcel contains any of the following items and is returned, you may pack the restricted items with general products(such as unbranded clothes) or divide such items into several parcels, and ship the restricted items separately, or you may try another shipping line. However, there is still a possibility that they may be identified by the customs, resulting in parcel return, fine, confiscation, and destruction. In such a case, you shall be liable for the losses incurred.





List of Prohibited Items for International Mail and Items Failing Air Security Inspection


I. The regulations of the International Postal Union on prohibited items

1. Explosive, flammable, corrosive, toxic, acidic, alkaline and radioactive dangerous goods. Such as detonators, gunpowder, firecrackers, petrol, alcohol, paraffin, tung oil, raw paint, matches, pesticides, etc.

2. Narcotic drugs and psychotropic substances. Such as opium, morphine, cocaine (high roots), etc.

3. Items prohibited by national decree from circulation or dispatch. Such as arms and weapons, national or foreign currency, etc.

4. Perishable items. Such as fresh fish, fresh meat, etc.

5. Articles that are an obstacle to public health. Such as corpse bones (including ashes that have been incinerated), unnitrated animal skins, unmedicated animal bones, etc.

6. Reactionary newspapers and books, propaganda and obscene or indecent articles.

7. All kinds of live animals or animal specimens.


II. Articles expressly prohibited from being sent out of China by customs

1. Weapons of all kinds, imitation weapons, ammunition, and explosive substances.

2. Counterfeit currency and counterfeit marketable securities.

3. Printed materials, films, photographs, records, movies, audio tapes, video tapes, laser discs, computer storage media and other items harmful to China’s politics, economy, culture and morals.

4. All kinds of potent poisons.

5. Opium, morphine, heroin, cannabis and other addictive narcotics, psychotropic substances.

6. Animals, plants and their products with dangerous germs, pests and other harmful organisms.

7. Food, drugs or other items that are harmful to the health of humans and animals, from infected areas and other items that can spread disease.

8. Manuscripts, printed matter, films, photographs, records, films, audio tapes, video tapes, laser discs, computer storage media and other items whose contents are related to state secrets.

9. Precious cultural relics and other literatures prohibited from leaving the country.

10. Endangered and precious animals, plants (all including specimens) and their seeds and propagating materials.

11. National currency.

12. Foreign currency and its valuable securities.

13. Gambling equipment. Such as playing cards, chips, dice, etc.


III. Articles expressly restricted by customs from being sent out of the country

1. Gold, silver and other precious metals and their products.

2. Radio transceivers, communication secrecy machines.

3. Precious Chinese herbal medicines.

4. General Cultural Heritage.

5. Other items that are restricted by customs from leaving the country.

6. In addition to the specific detailed prohibitions and restrictions, you can also check the official website of China Customs .


IV. Description of the breakdown of items failing aviation security screening

1. Simulation guns, fire guns, bullets and cartridges. For example: any imitation guns, toy guns that can shoot bullets, cosplay prop guns are prohibited.

2. All kinds of controlled knives, crossbows and arrows.

3. Flammable and explosive dangerous goods, chemical reagents and liquids.

4. All types of electronic products with batteries. For example: any reusable rechargeable batteries (lithium batteries, built-in batteries, long laptop batteries, accumulators, high-capacity batteries, etc.), cannot pass security checks; MP3, MP4, mobile phones, computers and other electronic products, as well as outdoor lighting products and mountain climbing products, if there is no built-in battery, a single machine can pass security inspection; if there is a built-in battery, even if the battery has been individually packaged, it still cannot pass security inspection; toys containing dry batteries, glow sticks, etc.

Toys and glow sticks containing dry batteries will not pass security checks through normal shipping methods.

5. Items with magnetism (amplifiers): magnetic items, such as large and small stereos containing speakers, circuit boards with transformers, etc. Because they can affect the aircraft signal, they cannot pass security checks.

6. All kinds of pressure vessels, all kinds of compressed gas products (automatic inflatable life-saving equipment, fire extinguishers).

7. Mail containing cosmetics, pharmaceuticals and powdered items. For example, liquid, powder and paste items, no matter how they are packaged, cannot pass security checks, and capsule medicines are also subject to this restriction.

8. Bulk electronic components. For example, the whole package of individual delivery of bulk button batteries, dry batteries, can not pass security inspection.

9. Any items that show an “unknown image” in the security view cannot be sent. For example: packaging with thick solid foam, which makes it difficult to show the shape and characteristics of the items inside, and for aviation safety reasons, they will not pass security checks; tea boxes with tinfoil, etc.



In addition, tobacco, plant seeds, live animals, illegal drugs and even narcotics, forged driving licences and passports, powdered and liquid items, items of unknown composition and medicines, and counterfeit goods are also prohibited items for international transport.






When you choose to ship your parcel with China Post, you can enjoy relatively economical prices, but at the same time, you have to bear more risks in transportation.

China Post is prone to parcel delays, parcel customs returns, parcel returns abroad and many other abnormalities in transit.

If this happens, please contact Mr1Market Customer Service >> 


Our customer service staff will assist you in investigating the cause of your parcel problem and help you actively seek a solution.


When you use DHL, Fedex, UPS or Aramex to transport your products, your logistics time will be guaranteed to the maximum extent.

However, all the above transport methods are DDU methods, according to the different customs policies of the parcel destination countries, your parcel may have the risk of customs inspection.

If your parcel is inspected by customs, the carrier will contact you at the first time and assist you in customs clearance.

In general, you will need to provide relevant documents in accordance with customs requirements and your parcel will be released.

If your parcel is inspected by customs due to a special product or declaration problem, you may need to find a professional customs clearance company to help you with the clearance process.



Please note that some goods may be subject to customs risks (e.g. a small chance of return, confiscation, tax payment, etc.), which will be at your own risk.


You can ship items from different sellers together or split them up.

Once the items have been added to your account, you are free to choose which products you want to ship when you submit your parcel and then submit it.



Please pay attention to the product labels and select the same label as soon as possible and send them together.


When you choose to use the China Post method, please read the following information in detail to avoid secondary processing of your parcel after submission.


Size limit

Weight limit

Commodity transport 


Does it count for 

volume weight


weight calculation


One side ≤ 60cm, total

length of three sides ≤ 90cm


General item + sensitive item




One side ≤ 120cm, total length of

 three sides ≤ 200cm


General item + sensitive item

If any side of the  parcel ≥40cm



One side ≤ 120cm, total length of

 three sides ≤ 200cm


General item + sensitive item

If any side of the  parcel ≥60cm


Air small parcel

One side ≤ 60cm, total length of

 three sides ≤ 90cm


General item



Air parcel

One side ≤ 120cm, total length of

 three sides ≤ 200cm


General item + sensitive item








When you choose to use DHL, FedEx, UPS, Aramex or EMS, please read the following information in detail to avoid secondary processing of your parcel after submission.


Size limit

Weight limit

Commodity transport


Does it count for

volume weight

Volumetric weight 



One side ≤ 1.2m. If one side  

exceeds 1.2m, the parcel will 

incur an overlength charge, 

currently 700CNY.

Single parcel weight 

not more than 70kg (otherwise 

incur a surcharge of $670);total   Weight of a single 

ticket not greater than 300 

(otherwise no pick up)”

General item only




The length of the three sides

together ≤ 3.3m and the 

longest side is not greater 

than 2.74m.

Single parcel weight not 

exceeding 68kg

General item only




Each parcel has a maximum 

length of 274 cm on one side.

Maximum size per parcel 

400 cm=(length + circumference [(2x width) + (2x height)])

Weight limit of 70 kg 

per parcel, no limit on  

total weight

General item only




Maximum size per parcel 400 cm


General item only




One side ≤ 120cm, total length

 of three sides ≤ 200cm


General item +

sensitive item

If any side of the 

parcel ≥60cm







Once your parcel is packed, if the parcel has a shipping difference you will have to pay for the shipping costs.

You will receive a notice of payment for the shipping fee in your mailbox. After your payment is complete, Mr1Market will ensure that your package is shipped as soon as possible.


If the actual shipping fee is lower than the shipping fee you paid, Mr1Market will refund the difference directly to your balance.


Parcel compensation standards:

If your products are lost, lacking in quantity, damaged, or delayed during the shipment process due to reasons not in Mr1Market’s control, Mr1Market is not responsible for compensation. For indirect and not actualized profit losses, we will also not be responsible for any compensation.

Mr1Market is not responsible for compensation in the following situations:

1. Damage caused in situations out of our control. 

2. Items that do not follow shipment or restricted shipment regulations and are confiscated by authorities or processed according to the law.

3. Parcels that, at the moment of being sent, are perfectly packaged, without any traces of having been opened or tampered with, weigh the same as they started with, and with all contained parts present and undamaged.

4. The recipient has already signed and accepted the parcel following the legal procedures.

5. Parcels that are missing in part or delayed due to errors committed by the client or problems with the product itself.

6. The client has not inquired about the product nor requested any compensation from the date of submission to the end of the inquiry period.

7. International parcels that have been detained, confiscated or destroyed according to the laws of the recipient country.




Because each shipping method has strict restrictions on the category of goods it ships, if your item is tagged with a different label, the shipping restrictions will be stacked, resulting in you seeing less shipping methods than the website shows.


Please keep an eye on the labels of your items and try to submit products with the same label together, as this will effectively reduce shipping costs.

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