CLOTHING
Once the item arrives at Mr1Market, a professional quality inspector will check the items we have purchased.
Items in the clothing category will be inspected for notable issues such as colour, size (subject to your item notes or final changes at a later date), and large tears. If you find such problems when you receive the item, please contact us promptly and we will consult with you and offer a solution after confirmation. However, Mr1Market is unable to ensure that colour differences, threads and other details are correct.
If you have a store and have a large number of stable orders, you can contact
Mr1Market can provide customized charging services.
ELECTRONIC PRODUCTS
Once the item arrives at Mr1Market, a professional quality inspector will check the items we have purchased.
Regards of electronic product, because we do not have professional inspection tools and equipment. We only make sure the appearance and type correct, the accessories are complete.
It is not possible to open the item to check if it has quality problems.
If you have a store and have a large number of stable orders, you can contact
Mr1Market can provide customized charging services.
MISCELLANEOUS
Standard inspection service for shopping agent orders
Standard quality inspection rules:
We will verify the general information like quantity, style, color, size, model, and find out if the main logo of the front/back of the item is severely flawed, if the item is broken or whether the appearance of your item is obviously flawed (such as: round-shaped: diameter > 0.5cm, other shapes: length > 1cm; large stains, dyed, scratches, laddering and external damages.) Also filter out all the restricted products during the quality inspection. However, we will not open the products that are sealed or products (clothes, shoes, and bags excluded) with sealing labels. We can only verify those products and check if the products are damaged or not based on their packaging.
Inspection Rules for Action Figures:
1. Action figure in sealed packaging or in packing box with sealing label will not be unpacked for inspection, and we’ll only check whether or not the outer packaging is intact, the packing box is seriously damaged, etc.;
2. Actions figure fixed into foam pad or other materials by default (e.g. big-sized Dragon Ball series) will not be taken out for inspection, and we’ll only inspect it according to the external appearance;
3. Action figure in non-sealed packaging will be unpacked for inspection.
Standard gift quality inspection:
If the product details on the top of the product page indicate that a gift is offered, Mr1Market will check whether the gift is included in the received parcel. If the product details on the top of the product page indicate that no gift is offered, Mr1Market will not check whether any gift is offered.
The gift offered by the seller is your property regardless of its value. Mr1Market will store the products and gifts and ship them to you.
Disclaimers:
1. We will verify if the products have the defects and the functions that are stated by the seller. (Mr1Market does not inspect: the size error, the model of the mobile phone case (film), glasses degree, the lining of the clothes, the appearance of the commodity box and the letter printing quality or missing.)
2. For professional products like electronics, digital products, and the related peripherals or accessories, we will not check their authenticity, functions, and quality during the quality inspection.
3. Mr1Market does not inspect items in sealed parcels and parcels with a sealing label or strip except for parcels for dress, suitcases, bags, and shoes.
4. For orders without real product information, such as RMB 1 deal, blessing bags, invalid product links, links without real products, multi-purpose auctions, orders for shipping freights, quantity orders, and mosaic product pictures, Mr1Market cannot check the information, such as the product type, quantity, color, size, and model. For these orders, Mr1Market only inspects whether the product appearance has damage, stain, dyeing, or defects. Product details should be inspected based on the inspection photo.
If you have a store and have a large number of stable orders, you can
Mr1Market can provide customized charging services.
PROCESSING METHOD
1. When Mr1Market determines that your order is a non-compliant order, you will receive a notification email from Mr1Market and you will be required to respond within 72 hours.
If you do not respond within 72 hours, Mr1Market reserves the right to simply cancel your order and temporarily blacklist your account.
2. When Mr1Market determines that your order is an irregular order, Mr1Market reserves the right to cancel your order and return the money you paid to your payment account in the original path.
JUDGMENT CRITERIA
Criteria for determining non-compliant orders
1. The payment platform has alerted you that your payment is at risk.
2. The third-party merchandising platform such as Taobao has warned that the seller’s transaction is at risk.
3. The risk of the transaction is determined by the risk control of the website you have chosen to buy the goods.
4. You are required to provide the appropriate information or change the payment method for the order as determined by the risk control of the Mr1Market website. But the customer refuses to provide information or change the payment method.
Including and not limited to the above cases, Mr1Market has the right to judge your order as a violation.